Posts Tagged ‘VoIP’

A Case Study in Value

Posted on: November 24th, 2020 by jiml | No Comments

In past blog posts we have spoken about getting the value out of Microsoft 365 subscriptions. We would like to share a case study with you to show how partnering with Colden Company can help solve business problems.

The Business Problem:  The Diabetes Foundation in Hackensack New Jersey implemented a remote worker program due to COVID-19 like many businesses around the United States and the world. Many of the essential programs for providing diabetes care to participants in need had been managed out of their main office. Remote working was a significant challenge to the way their staff had always done business. Meeting with participants in person was no longer a viable option, sitting around the conference table to discuss fundraising events or plan operations was no longer an option. 

The Colden Company Solution: Colden Company implemented Microsoft Teams as a first step to improve communications remotely between staff, key partners and participants needing diabetes counseling.  Next, we implemented a Voice over IP phone system to replace their analog system which did not lend itself to remote working.  Their old system had no method of reaching staff members at home. The new phone system allowed staff to take their phone home and be available at their normal extension regardless of location and dramatically improve phone communications with participants as well for care calls.

The next challenge after solving the communications component was solving the operations component. The Diabetes Foundation was an organization used to sitting around the conference table to strategize.  Colden Company implemented specific teams and channels inside of Microsoft Teams for their various operational needs and linked Microsoft Planner to the newly created Teams to help them manage their various ongoing projects. These tools, like Teams and Planner, were already owned by the Foundation through their Microsoft 365 subscription, so there was no out of pocket expense.

The Result: Remote workers now have all the tools they need to effectively maintain their programs.  The new systems are allowing them to be even more organized than pre-COVID-19. Communications with participants, suppliers and donors are seamless even with the main office still closed from COVID-19.

Diabetes Foundation Says: “When COVID-19 forced us out of our main office, we honestly didn’t know how we were going to be able to continue providing the kinds of programs and services that our participants need from us. Colden Company contacted us and foresaw the problems ahead for us and came to us with a solution.  Their plan for us has been a miracle. We are operating more efficiently and helping more people than ever before. We can’t thank Colden Company enough!” – Ginine Cilenti, Executive Director, Diabetes Foundation.

Could your business benefit from some business process improvements? Contact us today at (888) 600-4560 or by email at info@coldencompany.com and see why Colden Company was selected as an MSP of the Year by Channel Partners!


Get the Most From Your Phone System

Posted on: May 28th, 2019 by jiml | No Comments

Are you a running a small to mid-size business and looking for better value out of your phone system? Colden Company can help!  Colden Company is a provider of best-in-class Voice over IP (VoIP) phone systems with guaranteed uptime.  Our cloud PBX system offers many advanced phone features like:   

  • Voicemail to email transcription
  • Follow-me feature (find me on my cell phone)
  • Call center capabilities
  • Configurable call routing
  • Automatic failover
  • Web faxing
  • Call Reporting
  • Soft phone apps for desktop and mobile

In today’s mobile world, cell phones can be integrated into the phone system with “follow-me” functionality where your cell can ring either simultaneously or sequentially with your office phone. Soft phones or apps are available to you can make calls on your computer or cell phone from your business phone system are also key advantages.

The cloud-based PBX means no equipment to install on site and low entry costs.  The configurations are stored in our cloud system and protected with state-of-the-art security as well as a 99.999% uptime guarantee. No local equipment to fail or replace (except actual phones).  What happens when your Internet service drops?  Customers still get through!  Your auto-attendant is in the cloud and will answer.  When the cloud-based PBX notices your Internet is down, the backup numbers are automatically rung as you configured.  (Perhaps redirected to a remote office, or to your cell phone.) Each extension can have its own backup number as well.

Our cloud-bases system also gives you flexible conference bridges, screen sharing software for collaboration and more.  The comparison between the functionality of today’s modern phone system and analog systems of the past is no comparison.

Want to hear more?  Please watch our video here or contact us at (888) 600-4560,Email us, or visit us on Facebook or Twitter.

 


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Study Shows Hosted PBX Can Save You Money!

Posted on: March 1st, 2016 by jiml | No Comments

Hosted PBX Systems Can Be Money Savers!

In business there are two ways to increase profit – increase revenue or decrease costs. At Colden Company, we are committed to both ends of the spectrum for our customers as evidenced by our January announcement of lower prices for some of our services (for the second year in a row!). We can also help your business by lowering your phone bill. Many businesses have gone the way of Voice over IP (VoIP) systems to save over traditional phone systems. These systems use your Internet connection for your voice traffic as well as your data traffic. VoIP phone systems can really be money savers with lots of additional functionality.

Colden Company has been offering Hosted PBX solutions for some time, which are a form of VoIP. Watch our video here to see how you can save like the businesses in this study. Nineteen small businesses that were considering a phone system change were analyzed. See the results for yourself!

Call us at (888) 600-4560, email us, or see us on Facebook or Twitter and let our experts help your business.