We have offices in St. Augustine (FL), Ballston Spa (NY), and Jonesville (MI). and we support clients nationwide through secure remote tools and responsive service.
An MSP (Managed Service Provider) handles your day-to-day IT needs—from infrastructure to end-user support. An MSSP (Managed Security Service Provider) focuses on security exclusively. At Colden Company, we provide the best of both—managed IT services with built-in, advanced cybersecurity.
Yes. If you’re experiencing a breach or ransomware attack, we can provide rapid response support. Our existing clients receive prioritized attention, but we’re happy to consult with new businesses in need of urgent help.
Our onboarding process is thorough but efficient. We assess your current environment, document your infrastructure, provide recommendations for improvements and implement layered security, and provide onboarding support for your team.
Our average response time during business hours is under 15 minutes. We prioritize high-impact issues and value consistent process and follow-through.
Yes. Colden Company conducts thorough background checks on all employees.
Yes. All of our clients are protected with enterprise-grade endpoint detection and response (EDR) tools, 24/7 monitoring, and automated threat response built in.
Yes. We strongly recommend and implement MFA across user accounts, systems, and cloud platforms to reduce security risk.
Yes. We provide cybersecurity training so your employees understand how to spot phishing, avoid breaches, and stay compliant.
Yes. We work with businesses in highly regulated industries to support their compliance needs through secure infrastructure, documentation, and policy alignment.
Yes. We develop disaster recovery plans for our clients and can assist with restoration and insurance claims in the event of an attack.
Absolutely. We design backup strategies based on your business needs and risk profile, including both on-prem and cloud-based recovery options.
We support Microsoft 365, Windows environments, MAC, remote access tools, and mobile device. We can also liaise with third-party vendors for your line-of-business applications.
Yes. Emergency response is available to managed clients through our on-call team.
Yes. We offer Co-managed IT services that complement your in-house team. Whether you need extra support with tools, monitoring, backups, or just a trusted partner to fill in the gaps, we’re here to help you stay secure and connected.
Colden Company recommends 3rd party applications be covered under a support agreement with that vendor. We will act as intermediary on behalf of our clients in support of the application if needed.
Non-emergency off hours work can be scheduled with us at a higher billable rate.
Yes. We pride ourselves on flexibility. We offer predictable, flat-rate monthly agreements with clearly defined scopes as well as more flexible contracts options with slidable block hours. Either way, you won’t be nickeled-and-dimed.
We have billing options that are flexible depending on the customer request.