We have offices in St. Augustine (FL), Ballston Spa (NY), and Jonesville (MI). and we support clients nationwide through secure remote tools and responsive service.
An MSP (Managed Service Provider) handles your day-to-day IT needs—from infrastructure to end-user support. An MSSP (Managed Security Service Provider) focuses on security exclusively. At Colden Company, we provide the best of both—managed IT services with built-in, advanced cybersecurity.
Yes. If you’re experiencing a breach or ransomware attack, we can provide rapid response support. Our existing clients receive prioritized attention, but we’re happy to consult with new businesses in need of urgent help.
Our onboarding process is thorough but efficient. We assess your current environment, document your infrastructure, provide recommendations for improvements and implement layered security, and provide onboarding support for your team.
Our average response time during business hours is under 15 minutes. We prioritize high-impact issues and value consistent process and follow-through.
Yes. Colden Company conducts thorough background checks on all employees.
Our pricing model is different. While we can offer the flat price per device model that most MSPs offer, we offer flexible plans that can scale with your business.
Colden Company services most industries with concentrations in Construction/Building Trades, Finance and Legal, Healthcare, Engineering and others.
What size companies do you typically work with?
Yes – Contact Us Here
We conduct Quarterly Business Reviews to review strategic initiatives and review performance.
An Account Manager will be assigned to your account as your primary contact.
We are documentation nuts here at Colden Company. Our secure system stores configuration information in an encrypted format for the protection of the data.
Colden Company has on-call emergency support for those rare emergency situations that occur off hours.
We are Certified Business Continuity Planners and ensure that recovery processes are documented and tested.
Yes. All of our clients are protected with enterprise-grade endpoint detection and response (EDR) tools, 24/7 monitoring, and automated threat response built in.
Yes. We strongly recommend and implement MFA across user accounts, systems, and cloud platforms to reduce security risk.
Yes. We provide cybersecurity training so your employees understand how to spot phishing, avoid breaches, and stay compliant.
Yes. We work with businesses in highly regulated industries to support their compliance needs through secure infrastructure, documentation, and policy alignment.
Yes. We develop disaster recovery plans for our clients and can assist with restoration and insurance claims in the event of an attack.
Absolutely. We design backup strategies based on your business needs and risk profile, including both on-prem and cloud-based recovery options.
At Colden Company, we perform gap analysis using compliance software tools, work to mitigate shortcomings by creating a POAM (Plan of Action with Milestones), and re-assess regularly.
We assist customers by aligning them to standards such as NIST CFS, CIS Framework, and regulatory statutes like HIPAA, PCI DSS, and CMMC.
Our SOC handles breaches 24x7x365. We follow our individual incident response plans for our customers.
We support Microsoft 365, Windows environments, MAC, remote access tools, and mobile device. We can also liaise with third-party vendors for your line-of-business applications.
Yes. Emergency response is available to managed clients through our on-call team.
Yes. We offer Co-managed IT services that complement your in-house team. Whether you need extra support with tools, monitoring, backups, or just a trusted partner to fill in the gaps, we’re here to help you stay secure and connected.
Colden Company recommends 3rd party applications be covered under a support agreement with that vendor. We will act as intermediary on behalf of our clients in support of the application if needed.
Non-emergency off hours work can be scheduled with us at a higher billable rate.
We have a variety of options including email, phone, chat or portal access depending on the client preference.
Yes! – See our article on Why Businesses Should Consider the Cloud
Right here on the Home page of our website, we have several client testimonials.
A typical timeline would be two to three months from the start of engagement to full support.
Stakeholders within the customer site, can assist the onboarding process by providing timely information and engaging with our team of technology experts. There are things about your business that we will not nkow unless told. We encourage dialogue for the smoothest transition.
Yes. We pride ourselves on flexibility. We offer predictable, flat-rate monthly agreements with clearly defined scopes as well as more flexible contracts options with slidable block hours. Either way, you won’t be nickeled-and-dimed.
We have billing options that are flexible depending on the customer request.
Colden Company does offer discounts when bundling services.
We pride ourselves on flexibility. We accept check, credit card or ACH and are flexible on the payment schedules.