Posts Tagged ‘managed-services’

How Well Do You Know Colden Company?

Posted on: September 25th, 2018 by jiml | No Comments

Colden Company is proud to have been in business supporting our customer base for over fifteen years. Our success and staying power are a reflection not only of our deep commitment to our customers but also a testament to the successful customers that we service. Without you, we are nothing. Thank you.

We pride ourselves on providing best-in-class technology AND service. Each Colden Company employee we hire goes through a customer service training program. After all, our product might be technology, but our business is providing you with excellent service. We do several things to differentiate ourselves on this front and want to make sure our customers are aware of these benefits. Here is a list of ten things you might or might not know about us:

1) Did you know that we have free videos on our web site that can be valuable to your business? Our videos are designed to be short, yet informative. Security topics as well as Office applications functionality can provide a reduction in risk or boost in productivity for free!

2) Our agreements are the most flexible in the industry. We offer 1- ,2- and 3-year terms and our agreements do not restrict you from adding or removing services during the agreement term.

3) We offer a variety of agreement choices including prepaid hours per month or unlimited support options for those that prefer it.

4) Leasing options are available with Colden Company when large upgrades are necessary.

5) As a Managed Security Services Provider, we have a strong set of security solutions to protect your business – from external vulnerability scanning, to PCI compliance assessments, to phishing simulations, to security reviews, to PII data breach scans, to dark web searches, to mobile device management and more.

6) A 2016 study showed that Colden Company far exceeded industry-average response times for ALL categories of service calls from emails to urgent calls to low priority issues. Our response times beat the industry average significantly in each category.

7) We use automation to help make your system run more smoothly. By proactively and automatically performing certain tasks, we can keep your network up and running more quickly without generating a service ticket or expense for you. If you are a Managed Services customer of ours, we are already doing this for you.

8) Many of our customers are already working with us on Life Cycle Planning this fall. This is a service where we help our customers plan and budget for the upcoming calendar year’s IT expenses. We are not just here to fix things that break. We help you create and implement a business-aligned IT strategy.

9) Perhaps what we are most proud of is that our customer satisfaction surveys currently stand at 98+/100. We have been sending random surveys out for close to five years and hundreds of surveys have been sent to date. Our responses have been unbelievably positive with a score of over 98 out of 100 on average.

10) Did you know Colden Company is named after Mount Colden in the Adirondack Mountains in NY? Colden Company President, Jim Lapointe, is an avid hiker and climbed Mount Colden again this summer. (For those of you in upstate New York that remember the weather on the 4th of July, it was a hot one.)

We are here to help make our customers successful in any way that we can. We understand that your success flows to us as well. Our business model is built around developing long-lasting relationships and continually improving our service and service offerings. We welcome your feedback and if you would like to hear more or take advantage of any of the benefits listed above, please reach out to us. Call us at 888-600-4560, email us, or visit us on Facebook or Twitter.

Be Wary of “All You Can Eat” IT Service Contracts

Posted on: October 29th, 2014 by jiml | No Comments

Watch as Colden Company President, Jim Lapointe, talks about what to look out for when discussing “All You Can Eat” IT service contracts and why Colden Company delivers more bang for your buck!

Colden Company Event – June 25, 2013 8:30 AM – 9:30 AM – “Save Money and Increase Profits with Technology”

Posted on: June 19th, 2013 by billp | No Comments

Pass the Word!

As a Colden Company Partner you recognize our commitment to customer service and the value of the services we provide in keeping your IT infrastructure up and running. The more you can concentrate on running your business and not worrying about IT issues, the more profitable the business will be.

Here is a chance for you to pass the word onto your friends and business associates, and also get a chance to earn something back in return. Colden Company will be holding a breakfast seminar titled “Save Money and Increase Profits with Technology” at the Southern Saratoga Chamber on June 25 at 8:30 am. This presentation will explain to your associates the ways that Colden Company can save their business money and increase their profits by reducing IT downtime, improving network efficiency and finding cost savings in hardware and software purchases. We work with companies and organizations of all sizes, so pass the word onto your friend, CPA, lawyer, dentist and the other people you do business with. We would love to spread the word!

How do you get something back for you? As you may know and many of you already benefit from, Colden Company has a referral program for such occasions. If one of the people you send to us signs up for services we will give you back some “Colden Cash.” You can apply your Colden Cash towards your bill.

“Save Money and Increase Profits with Technology”
June 25, 2013 8:30 AM – 9:30 AM
The Chamber of Southern Saratoga County
15 Park Ave. Suite 7 (Behind Shoppers World Plaza)
Clifton Park
Phone: (518) 371-7748

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Coffee and a light Breakfast will be served.
Drop in your business card for a chance to win Valley Cat tickets.

For more information or RSVP contact or call Gerry Freedman 518-885-2857 x 201.

Are You Preparing for a Disaster or Just Backing Up?

Posted on: May 31st, 2013 by billp | No Comments

Superheroes need it, police rely on it, and any business that uses computers (are there any that don’t these days?) should use some form of it. It’s called backup and it can mean the difference between a brief computer-related setback and restarting your business from scratch.

Backup, in simple terms, is creating an exact copy of your business data that can be recreated at a later date. So-called “traditional backup” to tape, hard disk, or even cloud services are great for quickly recovering a few files when an employee makes a mistake. If you haven’t felt relieved that you have solid, reliable backups or felt the pain of not having reliable backups, someday you will!

However, there is a huge difference between traditional backup and business continuity or disaster recovery. True, you need to restore a file from time to time and your traditional backups get the job done. But what if you experience a complete hard drive failure, server failure, extended power outage, fire, natural disaster, etc.? At this point we have to have a serious talk about Recovery Time Objective (RTO), or how long you can tolerate being without access to your business information. Your tape or disk-based backups are going to disappoint you in this scenario. To get back up to a fully-operational state using traditional backups can take days if not weeks after a major failure, be it technological or natural. Depending on how critical this data is to your business, this could potentially lead to losing clients, revenue, or in a worst case scenario, being forced to close your doors for good.

Consider this simplified equation: (company revenue + wage bill) x downtime hours.  That’s how much money a business loses during downtime, and that adds up faster than you’d think. Businesses need to stop thinking about backup and start thinking in terms of business continuity. When full business continuity is achieved, it fully prepares a business to not only recover from a disaster, but also protects the business from the adverse effects of that disaster – especially the financial losses.

Implementing business continuity practices ensures that the appropriate people have access to critical business functions – customers, suppliers, managers, and systems that a business needs in order to function and generate revenue.  This is why business continuity cannot be achieved simply through one solution or technology. There is still an intrinsic human element involved in business continuity. Necessary planning and processes need to be put in place in order for a business to fully recover. For more on business continuity planning as a business practice, see our Business Continuity Planning blog post from December 2012.

Businesses must plan their business continuity strategy on two fronts: planning for how to continue business processes in the event of disaster, and choosing the appropriate business continuity solution to support these processes.

A Backup and Disaster Recovery (BDR) appliance and service is a business continuity solution that supports the continuation of business processes in the event of a disaster far better than traditional backup. Colden Company offers BDR solutions that are leaps and bounds beyond what traditional backup can offer your business. Consider some of the following differences between traditional backup and BDR.

Traditional Backup: Can take weeks to recover data after a disaster occurs.
BDR: Downtime after a disaster is reduced to hours, minutes, or even seconds – run your business off virtual machine(s) on the appliance quickly.

Traditional Backup: High risk for human error due to heavy manual administration.
BDR: Fully-automated and monitored backup process—very little manual management required.

Traditional Backup: Time-consuming and expensive to make copies of backups or to store backups in multiple locations.
BDR: Each backup is saved in multiple locations: local appliance and bi-coastal data centers.

Traditional Backup: No redundant backups in multiple locations, leaving high risk for original backup systems to be destroyed.
BDR: Eliminates downtime in the event of a disaster by allowing your business to run off a secure cloud over the Internet – completely restored, 100% secure.

Traditional Backup: Limited options for encrypting data, may not pass industry regulations (i.e., HIPAA, SOX).
BDR: AES 256 and SSL key-based encryption ensures data is safe and meets industry regulations (ie. HIPAA, SOX).

Traditional Backup: When recovering data, tape failure rates exceed 50%.
BDR: Minimal risk of corrupted backups or data loss due to multiple integrity checks.

Traditional Backup: Potential for theft or loss of media.
BDR: Off-site backups stored in SSAE 16 data centers.

Business that rely on their electronic data must realize that traditional backup is not all the protection they need. To be fully-prepared for a disaster and achieve a state of readiness for real business continuity at very affordable pricing, talk to Colden Company about BDR. Contact us today at (888) 600-4560 or at, or visit us on Facebook or Twitter and let us help you protect your business for years to come.

Put Your Money Where It Counts

Posted on: April 30th, 2013 by jiml | No Comments

Technology in a business for the sake of technology is not an effective strategy. Technology should be used for only two things:

1)      Improve efficiency and other revenue generating tasks

2)      Reduce risks and other expense lowering tasks

Businesses can be more profitable only in these two manners – either increasing revenue or decreasing costs.  A lot of technology advertising is focused on the first point and perhaps rightfully so.  Improvements in technology do bring efficiencies and opportunities for revenue generation.  The second point is perhaps of greater value.  A dollar saved has a greater impact on your bottom line because there is no assosciated cost to generating that dollar, consider savings a “force multiplier.” We will spend time talking about how thinking about your technology  differently can lower your expenses, so you can put your money where it counts!

Hardware and software expenses are a necessary evil in many cases.  Although you can mitigate some expenses with cloud computing, there still needs to be end points for users to work on.  One way to reduce costs is to buy in bulk.  If you are a small business, perhaps you do not have the opportunity to do so. In that scenario partnering with Colden Company Inc. can benefit your business.  Colden Company does larger volumes of equipment purchasing and is eligible for discounted pricing on desktops, laptops, network equipment, and software. Why not save on your next purchase?

Another method of saving is through the use of automation. Colden Company customers benefit from automated task to keep their technology environment running at peak efficiency and also reducing support costs. Colden Company uses technology to automate as much as practically possible on our clients’ networks with the idea of working toward networks that not only detect problems, but are programmed to respond and repair, thus lowering support costs. One common example is PCs that experience decreased performance over time due to file build up that require a support call to fix with other vendors. The use of automation to prune that file build up can improve the performance, reduce the frequency of support calls, freeing up money so you can put your money where it counts!

A third way to reduce costs is by planning.  Colden Company distinguishes itself from the competition by providing a variety of planning services such as our life cycle planning process. This process allows our customers to plan ahead and budget for expenses while making qualified decisions about their infrastructure.  For example, a business may have a policy to renew the hardware maintenance on the office desktops and laptops. That seems like a noble and well considered policy. At Colden Company Inc., our approach is different.  We do not advocate for such blanket policies.  Our advice is to determine which workstations (laptops and desktops) are deemed important and critical and which ones are unimportant.  The unimportant PCs do not need extended hardware maintenance agreements as long as there is a backup or spare PC that could fill its role without needing too much time and expense to transition it into a production role. The exercise of planning can yield savings in an example like this. Put your money where it counts!

Finally, as previously mentioned, cloud services can offer savings for businesses.  The use of hosted solutions can not only eliminate the upfront costs of server hardware but also pay dividend down the road with reduced maintenance, reduced power consumption, and reduced risk.  For example, Colden Company Inc is a supporter of email in the cloud. The stability of guaranteed uptime for such a critical communication method is just one of several reasons why email is the perfect application for the cloud. But did you also know that many Hosted Exchange solutions like the one offered by Colden Company include Microsoft Outlook licensing? As Microsoft releases new versions, your software licenses upgrade along with it without having to repurchase.  In addition, in a cloud model, software is often delivered as a service, meaning if you have ten users in January you pay for ten users.  If you have five users in February, you pay for five users. In a traditional model, you would buy ten licenses in January and then have five unproductive copies around in February that you paid for but are now not being used.  The Software-as-a-Service (SaaS) model can generate savings particularly if your business has fluctuations in staffing levels.  Isn’t that right, accounting and construction firms? Why put money into licenses that you are using?  Put your money where it counts!

Contact Colden Company today at (888) 600-4560 or at, or visit us on Facebook or Twitter and see how we can help your business put your money where it counts!

Microsoft Security Essentials Fails

Posted on: December 7th, 2012 by billp | No Comments

Colden Company used to recommend Microsoft Security Essentials (MSE) to our smaller customers. It was a good product, was free for smaller business use, and was effective in protecting Windows PCs from viruses and other malware. Unfortunately, this former favorite doesn’t seem to be as effective as it once was.

According to AV-TEST GmbH, a German security firm that specializes in evaluating endpoint security software, MSE is no longer effective and has lost AV-TEST’s seal of approval. As reported by, “Security Essentials was only able to spot 64 percent of zero-day malware attacks during September and October. This is down from the previous testing period in which Microsoft’s antivirus was able to spot 69 percent of zero-day threats. Still, this is well below the industry average detection  rate of 89 percent. As for vulnerabilities that have been out in the open for a few months, Security Essentials did a bit better — it was able to halt 90 percent of known attacks. Still, this is below the industry-average 97 percent.” Read the full report for more information.

Why risk your business data and security to sub-par software? Colden Company offers Remote Monitoring and Management (RMM) with Managed Anti-Virus (MAV) for Windows PCs. Not only will your business be protected by award-winning security technology, your business PCs will be monitored for any of a number of hardware and software problems, will be automatically maintained, and your business be backed by Colden’s team of customer service-minded engineers who are ready to deal with any problems before they can cause damage or risk. Contact us for more information today, and start protecting your business today.

BYOD Invading Like a Mobile Monster!

Posted on: December 7th, 2012 by billp | No Comments

You’ve probably heard about businesses adopting “Bring Your Own Device” (BYOD) policies that allow employees to bring their own mobile devices (smartphones, tablets, etc.) to the workplace for use with business systems. Businesses benefit by saving money on purchasing devices and employees benefit by not being required to carry multiple devices. Of course, there are always risks. We even wrote about the importance of developing a mobile security policy earlier this year.

Rapid7 has created an infographic that shows how businesses need to learn to contol the “monster” that is BYOD. Here are just some of the risks:

  • 71% of businesses surveyed said mobile devices caused an increase in security incidents
  • 71% of devices contain high severity operating system and application vulnerabilities
  • 51% of organizations experienced data loss from employee use of unsecured mobile devices
  • 26% of authenticated devices inactive for >30 days, possibly lost or stolen

You need to control the mobile monster in your business! Mobile device management (MDM) is a very real and complex problem for businesses of all sizes. In 2013, Colden Company will offer MDM to customers of our Remote Monitoring and Management (RMM) solution. Why wait? RMM provides many benefits today, and MDM will just add to its top-tier feature set. Contact us for more information today.

Stepping up Security

Posted on: April 30th, 2012 by jiml | No Comments

In today’s digital age, securing your critical information – whether it be personal information or business information – is increasingly difficult. Threats are increasing both in number and in complexity and sophistication. Threats can come from individuals, groups, companies, or even governments.  In January, a Venezuelan diplomat launched a cyber attack here in the United States, aimed at disrupting our nuclear industry.   

U.S. authorities probing alleged cyberattack plot by Venezuela, Iran

Many customers have asked us about the real risk to their network.  “Why would a hacker target my business?” they ask.  Our answer is that hackers probably are not specifically targeting your business, but hackers will scan IP address ranges for weaknesses; when they find one, they attempt to exploit it to see what information they can get.  Prior to the scan, they may have no idea it is your business they are targeting, but nonetheless, hackers are an opportunistic bunch. If your business happens to have open ports on its firewall , unpatched servers or workstations, or even workstations with weak passwords, it is a matter of time before those weaknesses are exploited. According to the Department of Homeland Security, an unprotected computer connected to the Internet will become infected in a matter of minutes – not hours or days or weeks. You don’t have to be surfing the Internet to become infected; you just have to have a weakness through which your computer can become infected.

As you can see, security is paramount.  Last month we spoke about the need to protect your smartphones. A layered approach to security is required to protect your business.  Firewalls are a must, preferably hardware firewalls that do not rely on users’ input (allow or disallow access) for configuration like many software firewalls.  Additional layers of protection are necessary since most firewalls will have open ports (which need to be properly secured) for typical business traffic.  Hackers understand this as well, so it is important to have additional layers of protection such as anti-spam and anti-virus protection and software firewalls.  Strong password policies are also critical for protection. Don’t allow your business users to have local administrator privileges; is it is not necessary. Have policies in place to prevent infections or breaches and also with how to deal with those breaches of security.

Colden Company Inc. offers our customers services where we can help detect hacking attempts, perform penetration testing to ensure your network is locked down from the Internet, be notified immediately of virus infections (even for laptops out in the field), and be notified of patching deficiencies for Microsoft and third-party software. We can backup your critical data to a secure off-site location to protect you from losses. We can provide you with best-of-breed anti-spam solutions and email continuity solutions. These services are becoming a necessity as the digital age will continue to become more dangerous.  Ask us how we can help your business protect itself from the ever-increasing threats. Please contact us at (888) 600-4560, email us at or see us on Facebook or Twitter.

Protect Your Technology Infrastructure with Managed Anti-Virus

Posted on: October 28th, 2011 by jiml | No Comments

The technology environment in today’s world puts us all at risk.  Threats are coming at us from so many different angles.  We have to protect ourselves and our businesses against viruses, malware, identity theft, phishing scams and more.  There is no single solution to fully protect you against the myriad of threats.  A tiered approach to security is the best approach.  The topic of this blog posting is centered on one of those tiers, workstation (desktop, laptop, etc.) protection.  It is no secret that hackers and spammers are targeting peripheral devices at an increasing rate since most businesses spend a majority of their security efforts on their server environments and base infrastructures.  Hackers find it easier to gain access to end points that have access to business critical information, such as desktops and, increasingly, smart phones and other mobile devices.

Are you sure that all of your workstations are clean of viruses? Is the status of the virus definitions being proactively monitored to be sure your workstations are protected against the volume of new threats that are coming out each week – or even day? Colden Company Inc. is proud to announce an extension of our RMM (Remote Monitoring and Management) service, which now extends to the workstation and includes managed anti-virus.  The same quality and reliability we have offered on our customers’ servers can now be take advantage of at the workstation level.

Our service can monitor your workstations for hardware problems, services status, disk space issues, event log errors, hacking attempts as well as virus protection status and virus definition monitoring.  If one of your PCs has a virus, our Network Operations Center will be notified so remediation can occur immediately, reducing your risk and reducing the likelihood of damage from that virus.  We also monitor your virus definitions to make sure they are up-to-date, preventing viruses from accessing your workstations in the first place. Your computers keep running at optimal levels and allow your business to concentrate on running your business – not worrying about viruses.

The great benefits from this service do cost money to implement, and in difficult economic times this is no small consideration. However, what if we told you that the price of this service is comparable to your current anti-virus subscriptions but includes all of the above listed additional benefits? Contact us today to find out how we can implement this smart service for your business today. Reach us at (888) 600-4560 by phone, via email, see us on Facebook , or on Twitter @coldenco.

August 2010: The Future is Here!

Posted on: July 30th, 2010 by jiml | No Comments

Over the years various technologies have been hailed as “game changing” technologies.  Certainly the Internet was one.  Smart phones, cloud computing and virtual computing are also game changing technologies that have altered the way businesses operate.   Managed Services is also a technology buzzword that has permeated the industry in recent years as an alternative way to manage that technology.  Essentially managed services are software services that proactively monitor the critical resources on your network, allowing for response to a problem before end users may realize a problem even exists. Managed Services software can gather data for trend analysis and provide administrators with better data to manage the resources on the network.  This is certainly a step up in class of service and a worthwhile endeavor.  Reductions in down time and better planning tools can save businesses money, albeit difficult to quantify.  At Colden Company Inc., we are aiming even higher.

What if your management software could not only report on problems, but actually fix them? Now that is a game changing solution for businesses. The future is here already!  Colden Company customers are already enjoying such benefits.  Have a service that sometimes does not start properly on your server?  Set the management software to check and restart it automatically.  No more help desk calls to resolve the issue when the problem occurs. Need to know which PC’s have licensed software?  Let the assets inventory features tell you before you buy extra licenses.  Need to know where your IT dollars are going?  Allow the reporting mechanisms to show you graphically where you problems are occurring.

The goal of technology should always be to increase revenue or decrease costs. Managed service from Colden Company Inc. can reduce your overall IT costs, by reducing downtime, providing better management data and reducing help desk calls. That means a better bottom line for your business.  The future is here!  Call us at (518) 885-2857 for more information.